Shipping Policy
At NOVA, every order is made specifically for you once your purchase is placed. This allows us to reduce waste while ensuring every item meets our quality standards.
Order Processing
- Orders are typically processed and produced within 2–4 business days.
- During periods of high demand, production may take slightly longer.
Shipping Times
Once your order has been produced, estimated delivery times are:
United States
- Standard Shipping: 3–5 business days
International
- Delivery times vary by destination and typically range from 1–2 weeks. International customers may be responsible for customs duties or import fees required by their country.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Shipping Delays
While we strive to meet our estimated delivery times, delays can occasionally occur due to:
- High order volume
- Carrier delays
- Severe weather
- Holidays
- Supply chain or inventory issues beyond our control
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. NOVA is not responsible for orders shipped to incorrectly entered addresses.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 30 days of delivery (or the expected delivery date) so we can work with our fulfillment partner to resolve the issue.